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An Operating System (OS) is what makes a computer function. Any computer made by Apple runs Mac OS X. Almost every other computer (i.e. Dell, HP, Asus) runs Microsoft Windows. Linux OS is another possibility but you’d almost certainly know it if you were using it and you wouldn’t be reading this FAQ.

Apple Users

Finding out which version of Mac OS X you’re using is done by clicking the Apple logo in the top-left corner of the screen. From the dropdown list that appears, click ‘About This Mac.’ A window will appear in the center of the screen showing the version you’re running (among other information).

Windows Users

If you have a Windows, the version is easily seen when booting up the computer, before the Desktop or login screen appear. Additionally, if you have a “Start” button (it may read “start” or just be a flag logo) in the bottom left hand corner, you can see your version by clicking on it. In most cases, it will say “Windows X” along the left side on a blue bar where ‘X‘ is your version. If it does not, find ‘Run’ and click it. In the window that appears, type “winver” in the text field, and press enter. If you do not have a “Start” button at all, you probably have a version of Windows 3.

As explained here by Microsoft, computer viruses are small software programs that are designed to spread from one computer to another and to interfere with computer operation.

What do computer viruses do?

Through the course of using the Internet and your computer, you may have come in to contact with computer viruses. Many computer viruses are stopped before they can start, but there is still an ever growing concern as to what do computer viruses do and the list of common computer virus symptoms. A computer virus might corrupt or delete data on your computer, use your email program to spread itself to other computers, or even erase everything on your hard disk.

Computer viruses are often spread by attachments in email messages or instant messaging messages. That is why it is essential that you never open email attachments unless you know who it’s from and you are expecting it.

Viruses can be disguised as attachments, such as images, greeting cards, and audio or video files.

Computer viruses also spread through downloads on the Internet. They can be hidden in illicit software or other files or programs you might download.

To help avoid computer viruses and if you are using a Windows computer, it’s essential that you keep your computer current with the latest updates and antivirus tools, stay informed about recent threats, run your computer as a standard user (not as administrator), and that you follow a few basic rules when you surf the Internet, download files, and open attachments.

Once a virus is on your computer, its type or the method it used to get there is not as important as removing it and preventing further infection.

If you are using an Apple computer, unlike Windows computers, it is currently very rare to get a virus. However, you are not immune. Follow the basic rules of avoiding viewing content from untrustworthy/inappropriate sites (especially video) and do not download plugins and software unless you feel confident that it is from a reliable source. When windows popup on your screen asking you to donwload something or do something unexpected, be cautious.

If you have received an invitation code from our tech support, click here to go to join.infowest.com where you will be able to enter the code and begin a session with our tech support.

If you use a web browser to do email and you know which web browser you use, it is usually simple to figure out which e-mail program you use. If you do not know which browser, find that out first.

If you use Mozilla Firefox, you most likely use Thunderbird. If you use Internet Explorer, you most likely use Outlook. There is also the possibility that you open one of these browsers to use web-mail.

If you do not go through a web browser, but go straight to the program using an icon, you can tell which program it is by the look of the icon.

If you’re on an Apple computer, you probably use Apple Mail, the stamp-with-a-flying-eagle icon. You can find the version by opening the Mail app and clicking ‘Mail’ in the top-left and then clicking ‘About Mail’ from the dropdown list. The window that appears in the center of the screen shows the version of Mail being used.

If you use Windows and open your mail by clicking an icon that looks like a blue bird wrapped around a white envelope, you use Thunderbird. If you open an icon that looks like a white envelope with a red stamp and two blue arrows wrapping around it, you use Outlook Express. If you open an icon that looks like a brown clock, you use Outlook.

Thunderbird, Outlook Express, and Outlook all display their name and version number while they are loading. If the program is already loaded up, you can find out the version number of any of them by clicking the “Help” menu and then choosing the “About X” option where ‘X‘ is the name of your e-mail program.

In order to configure your e-mail program to work with our mail servers you will need a few settings. We recommend you use an account type of IMAP, however POP3 will work as well. Using IMAP will keep a folder structure on our servers, which will also be accessible from our InfoWest Webmail.

While each e-mail program may have a different method for configuring the account settings, these settings will get you up and running in no time!

If you have any trouble configuring these settings into your e-mail program please give our support department a call at 435.674.0165 (ext 2) and we can walk you through configuring your e-mail client correctly.

For security reasons, we ask that you contact our technical support team at 435.674.0165 (ext 2) for assistance to retrieve or change your password.

To access your email on the go, visit:webmail.infowest.com and login using your username and password.