Residential Phone Services

InfoWest offers world class Residential VoIP service to the home over any broadband connection such as cable, fixed wireless or DSL. Not only is your home phone service more affordable, but you can now access the same powerful features and functionality usually reserved for big businesses.  Keep your existing phone number, stop paying for long distance, and enjoy enhanced features at no extra charge!

RESIDENTIAL PHONE PLAN
Monthly Charge $27.95
Total Minutes Unlimited (Both local & long distance)
One-time Activation Fee $10
E911 Fee* $1.99/mo
Port Number Charge $10 one-time fee
Misc. Taxes, including USF** Varies by location.

INCLUDED FEATURES

  • Voice mail
  • Copy voice mail to email
  • Caller ID – See who is calling before you pick up
  • Call forwarding – Forward your calls to another number
  • Call Waiting – Don’t miss an important call while you are on the line
  • Call logs – see your incoming, outgoing and missed calls online at any time
  • Voice mail indication tones
  • Optional on-site installation available – call for details.
  • … and dozens of other standard features you don’t get with traditional residential phone lines

Residential Phone Features

InfoWest VOIP Service gives you access to dozens of features normally only found on high-end business PBX’s. This page is a list of all the access codes you can dial from your phone to activate services such as call waiting, redial, etc.

FEATURE ACCESS CODES
Code Feature
*72 Call Forwarding Always Activation
*73 Call Forwarding Always Deactivation
*21 Call Forwarding Always To Voice Mail Activation
#21 Call Forwarding Always To Voice Mail Deactivation
*90 Call Forwarding Busy Activation
*91 Call Forwarding Busy Deactivation
*40 Call Forwarding Busy To Voice Mail Activation
#40 Call Forwarding Busy To Voice Mail Deactivation
*92 Call Forwarding No Answer Activation
*93 Call Forwarding No Answer Deactivation
*41 Call Forwarding No Answer To Voice Mail Activation
#41 Call Forwarding No Answer To Voice Mail Deactivation
*67 Calling Line ID Delivery Blocking per Call
*31 Calling Line ID Delivery Blocking Persistent Activation
#31 Calling Line ID Delivery Blocking Persistent Deactivation
*65 Calling Line ID Delivery per Call
*69 Call Return
*43 Call Waiting Persistent Activation
#43 Call Waiting Persistent Deactivation
*70 Cancel Call Waiting
*55 Direct Voice Mail Transfer
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
*22 Flash Call Hold
*66 Last Number Redial
*610 No Answer Timer
*75 Speed Dial 100
*74 Speed Dial 8
*62 Voice Portal Access
VOICE MAIL INFORMATION
Establishing Your Voicemail Greeting(s):

Dial *62 and enter your Password/PIN, then press #.

Options:

  • Press ‘0’ for Mailbox Options
  • Press ‘1’ for Unavailable Message: Follow prompts to record and review
  • Press ‘2’ for Busy Message (On phone, reject call, etc.): Follow prompts to record and Review
  • Press ‘4’ for Temporary Greeting: Temporarily overrides both your unavailable and busy message (example: vacations, holidays, etc.).
Checking Your Voicemail Messages:

Dial *62 and enter your Password/PIN, then press #.

Options:

  • Press ‘1’ for New Messages
  • Press ‘2’ for Saved (Old) Messages

The following options will help you navigate through New and Old Messages.

  • Press ‘4’ for Previous Message
  • Press ‘5’ for Replay Current Message
  • Press ‘6’ for Next Message in queue
  • Press ‘7’ for Delete the current message
  • Press ‘9’ for Save the current message