Billing Frequently Asked Questions

The first bill after starting a new service can be a little confusing. So, there are no surprises, here’s what you can expect: We will prorate your account from the day of installation  to the first of the following month, then we will bill for a full month in advance on the first.  Your bill will reflect any credit you had from your initial payment.
Yes! Someone other than the account holder can pay an InfoWest bill. There are a couple of ways you can do this…
  • By adding an authorized person to your InfoWest account. This will grant the authorized person permission to make changes, payments and review your InfoWest account, until their privileges are revoked. To add an authorized person to your account, please call 435-674- 0165 ext. 3.
  • Otherwise, someone else can pay on your InfoWest account by stopping into any one of our three locations in St. George, Cedar City or Overton, NV. They will need to provide the name of the InfoWest account holder, your InfoWest account number as well as the amount that needs to be paid.
You can access your account online by visiting: and logging in using your username and password. For new users, you will need to register for a new account at and login in using the email address associated with your InfoWest account.
Yes, you can. When you prepay your service annually, you may receive an additional discount for your InfoWest services. To learn how much of a discount, you can receive by participating in our annual prepay service, please contact our Billing department at 435-674- 0165 ext.3.
We understand that sometimes situations arise that make it hard to pay a bill on its due date. If you find yourself in this situation, please give our Billing department a call so we can work with you.
InfoWest customers have 60 days to dispute charges. Disputes and refunds are handled on a case by case basis. Please contact a billings team member at 435-674-0165 ext. 3.