|Phone||435.674.0165 (ext 2)|
|Monday — Friday||8am — 10pm|
|Saturday||10am — 3pm|
|Monday — Friday||9am — 8pm|
|Saturday||10am — 3pm|
|Terms & Conditions|
Customer service is our expertise.
Our qualified technicians are available to get you back in working order as soon as possible.
- Connecting computers to the Internet
- Configuring Routers to Connect to the Internet
- Setting up and troubleshooting InfoWest Accounts on your Computer
- Getting Access to Hosted Website
- Accessing cPanel (Hosting Management Tool)
- Accessing your Web Portal
- Phone Sound Quality Issues
A trained InfoWest Technician can come to your location for $60/hr for the following:
- Networking Issues behind your Router/Firewall
- Wireless Interference issues
- Running cable to a new room
- Setting up a new computer
- Installing VoIP to all phones inside your Location
- Virus Removal
- Setting up and troubleshooting InfoWest Accounts On Your SmartPhone
- Setting up your Router
- Tune-up and Virus Removal on your computer
- Setting up a new computer
- Help with Software Issues and updates.
- First Time Set-up For New Computers
- Virus Removal
- Routine visits to ensure that your Network Environment is in good, working condition
- Devise Custom Solutions to better suit your IT needs
- Virus Removal
Frequently Asked Questions
How do I tell which operating system I’m using?
An Operating System (OS) is what makes a computer function. Any computer made by Apple runs Mac OS X. Almost every other computer (i.e. Dell, HP, Asus) runs Microsoft Windows. Linux OS is another possibility but you’d almost certainly know it if you were using it and you wouldn’t be reading this FAQ.
Finding out which version of Mac OS X you’re using is done by clicking the Apple logo in the top-left corner of the screen. From the dropdown list that appears, click ‘About This Mac.’ A window will appear in the center of the screen showing the version you’re running (among other information).
If you have a Windows, the version is easily seen when booting up the computer, before the Desktop or login screen appear. Additionally, if you have a “Start” button (it may read “start” or just be a flag logo) in the bottom left hand corner, you can see your version by clicking on it. In most cases, it will say “Windows X” along the left side on a blue bar where ‘X‘ is your version. If it does not, find ‘Run’ and click it. In the window that appears, type “winver” in the text field, and press enter. If you do not have a “Start” button at all, you probably have a version of Windows 3.
What is a computer virus?
As explained here by Microsoft, computer viruses are small software programs that are designed to spread from one computer to another and to interfere with computer operation.
What do computer viruses do?
Through the course of using the Internet and your computer, you may have come in to contact with computer viruses. Many computer viruses are stopped before they can start, but there is still an ever growing concern as to what do computer viruses do and the list of common computer virus symptoms. A computer virus might corrupt or delete data on your computer, use your email program to spread itself to other computers, or even erase everything on your hard disk.
Computer viruses are often spread by attachments in email messages or instant messaging messages. That is why it is essential that you never open email attachments unless you know who it’s from and you are expecting it.
Viruses can be disguised as attachments, such as images, greeting cards, and audio or video files.
Computer viruses also spread through downloads on the Internet. They can be hidden in illicit software or other files or programs you might download.
To help avoid computer viruses and if you are using a Windows computer, it’s essential that you keep your computer current with the latest updates and antivirus tools, stay informed about recent threats, run your computer as a standard user (not as administrator), and that you follow a few basic rules when you surf the Internet, download files, and open attachments.
Once a virus is on your computer, its type or the method it used to get there is not as important as removing it and preventing further infection.
If you are using an Apple computer, unlike Windows computers, it is currently very rare to get a virus. However, you are not immune. Follow the basic rules of avoiding viewing content from untrustworthy/inappropriate sites (especially video) and do not download plugins and software unless you feel confident that it is from a reliable source. When windows popup on your screen asking you to donwload something or do something unexpected, be cautious.
How do I get to join.infowest.com?
How do I see which email version and client (program) I am using?
If you use a web browser to do email and you know which web browser you use, it is usually simple to figure out which e-mail program you use. If you do not know which browser, find that out first.
If you use Mozilla Firefox, you most likely use Thunderbird. If you use Internet Explorer, you most likely use Outlook. There is also the possibility that you open one of these browsers to use web-mail.
If you do not go through a web browser, but go straight to the program using an icon, you can tell which program it is by the look of the icon.
If you’re on an Apple computer, you probably use Apple Mail, the stamp-with-a-flying-eagle icon. You can find the version by opening the Mail app and clicking ‘Mail’ in the top-left and then clicking ‘About Mail’ from the dropdown list. The window that appears in the center of the screen shows the version of Mail being used.
If you use Windows and open your mail by clicking an icon that looks like a blue bird wrapped around a white envelope, you use Thunderbird. If you open an icon that looks like a white envelope with a red stamp and two blue arrows wrapping around it, you use Outlook Express. If you open an icon that looks like a brown clock, you use Outlook.
Thunderbird, Outlook Express, and Outlook all display their name and version number while they are loading. If the program is already loaded up, you can find out the version number of any of them by clicking the “Help” menu and then choosing the “About X” option where ‘X‘ is the name of your e-mail program.
How do I setup my InfoWest email with my email client?
In order to configure your e-mail program to work with our mail servers you will need a few settings. We recommend you use an account type of IMAP, however POP3 will work as well. Using IMAP will keep a folder structure on our servers, which will also be accessible from our InfoWest Webmail.
While each e-mail program may have a different method for configuring the account settings, these settings will get you up and running in no time!
|Username:||Your e-mail (email@example.com)|
|E-Mail Address:||Your e-mail (firstname.lastname@example.org)|
|Incoming Mail Server:||mail.infowest.com|
|Outgoing Mail Server:||mail.infowest.com|
|Outgoing Mail Authentication:||ENABLED|
|SSL/TLS Secure Connection for Incoming and Outgoing:||ENABLED|
|Alternate Outgoing Mail Submission Port:||587 (default is 25)|
If you have any trouble configuring these settings into your e-mail program please give our support department a call at 435.674.0165 (ext 2) and we can walk you through configuring your e-mail client correctly.
How do I change my email password?
For security reasons, we ask that you contact our technical support team at 435.674.0165 (ext 2) for assistance to retrieve or change your password.
How can I access my email while on vacation?
To access your email on the go, visit:webmail.infowest.com and login using your username and password.
How much does a website cost?
There are many factors that account for the cost of a website. There is no simple answer to how much a webiste costs because that is like asking how much a house costs. However, to get a free quote for a new website or a website redesign, please message us or give us a call at 1.866.463.6937. There are also ongoing, monthly costs such as website hosting.
How much is web hosting?
Depending on the needs of your website, you may require our most basic package or our most robust package – or possibly a custom hosting package. To see our four plans, click here. To find out about a custom package, please message us or give us a call at 1.866.463.6937.
How much does a domain name cost?
You can register a domain name in yearly increments. Prices depend on the number of years a domain is registered. We offer domain registration for as short as one year all the way up to 10 years. To get pricing, or to register a domain with us, please message us or give us a call at 1.866.463.6937.
Why can't I own a domain forever?
ICANN – the orginization in charge of domain names – does NOT allow the permanent registration of domain names. You must pay an annual fee to maintain your domain name.
However, as long as you keep re-registering your domain before it expires, no one can take it away from you. If you do not renew the domain upon expiration, it can be registered by someone else who wants it.
It is common for a name to be registered by people looking to make a quick buck by watching for an expired domain. If they succeed, they may then try to offer it to back to you for hundreds or thousands of dollars.
When you buy a domain name from us, we send automatic email reminders to you when the expiration is coming up. As long as you keep re-registering it, it's the same as owning it.
How do I tell which web browser I'm using?
See the list of popular browsers here. Find the icon you click when you use the Internet to know which browser you use.
The easiest way to figure out which web browser you use is to look at the icon you open to get on the net. The two most popular web browsers are Internet Explorer and Mozilla Firefox. The icon for Firefox is a red fox wrapped around a globe. Older versions of Internet Explorer have an icon showing a magnifying glass over a globe. Newer versions are a blue lower case 'e' with a ring like Saturn.
Another way to identify which browser you use is by the window that opens while the program is loading. This screen will clearly state the name and version of your browser.
If your browser is already open (which would make sense since you are viewing this page!), you can find the name of the program by looking at the title bar at the top of this window. The name of the page you are viewing will be first, followed by a colon (:) or hyphen (-), and directly after that is the name of your web browser.
How do I know what version my browser is?
On a windows computer, if you use Internet Explorer, click on the "Help" menu, then "About Internet Explorer" and a window will open that will tell you the version. If you are using Firefox, click on the "Help" menu, then "About Mozilla Firefox". If you are using Google Chrome, click on the "wrench" icon, then "About Google Chrome". See this link for a video example.
On an Apple computer, open the browser and in the top-left corner, click the name of the browser. From the dropdown list, select 'About [browser-name]'. For example, to find the version of Safari you are using, open Safari click 'Safari' in the top-left corner of your screen and choose 'About Safari' from the dropdown list. A small window opens in the center of your screen displaying your version of Safari.