A: Yes. InfoWest Voice works with any high speed broadband connection.

A: Yes. There is a one-time $10.00 number porting charge that you will see on the in the sign-up or quote form.

A: Typically the service takes 3-5 days to install, but a little longer if we port an existing number. In our experience so far, it takes around 10 days to get your number ported over from Qwest.

A: Typically $75.00. We will provide a bid if there are special circumstances or unusual wiring situations.

A: For now, we are only offering residential lines. We do plan to launch business lines in the near future. Business lines are a bit more complicated and we have much more testing and development to have the product ready for prime time.

A: We have made improvements to our service to better support fax service.  Please call to discuss your needs with us.

A: International calling is not yet available with InfoWest Voice. It is currently disabled. Once international calling service becomes available and the per-minute rates are published, we will enable it.

A: Yes. With InfoWest Voice, parties receiving calls from you should snow your name and number. Caller ID works for both incoming and outgoing calls.

A: There is a $20 fee to reinstate service if it gets suspended. But with InfoWest Voice, you might not need to suspend your service. Just take the service with you to your new location (provided you have high speed Internet at that location)! InfoWest Voice service can go with you wherever you have broadband access. (Always remember to update your e911 address information whenever you relocate your InfoWest Voice service.)

When you place the order, you can add a second virtual number that is a local call at the other place you will be living. Your phone will ring no matter which number is called. For example, you can have a St. George area local number (435) 555-1234 and a Salt Lake area local number (801) 555-5678. No matter where you have installed your InfoWest Voice service, your phone will ring, no matter which number is called.

As long a caller use the number that is local for him or her, it is a local call. You can be local wherever you have a virtual number. This makes virtual numbers very handy if you have family or friends in another U.S. city or town and you want them to be able to call you as a local call.

There is a $5.00/month charge for each virtual number you add to your service.

REMEMBER: Always remember to update your e911 address information immediately, as soon you move your InfoWest Voice service from one physical location to another. If you forget to do so, emergency response personnel might respond at the wrong location.

A: Yes. There is a one year factory warranty on the ATA's.

A: What you see on your quote is what you will be billed for. You can get a no-obligation quote at any time. There are currently no other taxes or surcharges that don't show up on the quote: e911 ($1.99/mo), activation ($10), number port charge ($10), plus other options they may choose. Of course, if the government in the future mandates additional charges, we will need to pass those on.

A: It will work with DSL, but if you port the line over that already has DSL on it, you may lose your DSL service. Please give us a call so we can make some recommendations on ways to keep your service up and running without interruption, and we may even be able to recommend less-expensive, faster solutions in the process.

A: In most areas, if the number is currently already listed in the phone book, it will stay in the book when ported to InfoWest Voice. For new telephone numbers in most areas, there will be a one-time $10.00 fee to add directory listing.