Customers will occasionally get disconnected, you are dealing with phone lines, but if you are getting a lot more than the occasional disconnect, something is definitely wrong.

Note: The following steps are for troubleshooting only, if you need help with any of them, please contact our support department (numbers and hours are listed at the bottom of this page). Also, if one step corrects your problem, it is not recommended to continue with the other steps:

1. If you have call waiting, you may be getting disconnected when someone tries to call. To disable call waiting, enter *70, (include the comma) before the phone number
2. You may need to reinstall or update your modem drivers. I have seen this fix more "actual" disconnect problems than any other fix
3. Try disabling modem compression. Most files on the Internet are already compressed, so there isn't much need for this anyway
4. Add this string to your "Extra Settings" in your dial-up connection: s10=200. This sets the modem to wait for 2 seconds before actually hanging up when it thinks the carrier has been lost (it is normally set to 0.7 seconds)
5. Avoid using splitters or line extensions. If either of these get a short, you could easily be disconnected. If you must use a splitter and/or extension, you will need to determine that there is not a short in the connection
6. Do not use a "wireless" telephone extension. Not only will this reduce your connect speed, they are extremely susceptible to interference (even though extensions are not recommended in general, a physical extension is recommended over a wireless extension)
7. It is possible there is line interference. It could be an electric device being used in your house (Microwave, TV, radio, other telephones, fax, fridge, toaster, etc.). Finding the device and unplugging it may help. Also, if the interference is external (i.e. - a broadcasting antenna near your house), sometimes buying a $20 radio filter from Radio Shack can fix this
8. If your computer is experiencing other problems (e.g. - fatal exceptions, illegal operations, general protection faults, etc.) you may want to have the computer looked at. The software may be damaged, or you may be infected with a virus
9. If you are using a winmodem, it may be conflicting with another device. Try closing programs (or reducing the number of programs that load from start-up), changing the IRQ, or disabling video acceleration (our techs cannot help you with this step)
10. Last, if you feel you actually have problems with your phone line, you will need to speak to Qwest

If you need to contact us, our St George technical department answers phones from 8am - 8pm on weekdays, and from 10am - 3pm on Saturdays. The St George number is 674-0165, or 1-866-INFOWEST. Our Cedar City technical department answers phones from 9am - 8pm on weekdays, and from 10am - 3pm on Saturdays. The Cedar City number is 865-0606, or 1-888-229-0721. Both offices are closed on Sundays, and most holidays.